Help & Support

Contact Support

We're here to help. Please fill out the form below, and our Support team will contact you soon. If you haven't already, be sure to check the forum on the Community for an answer to your question. There's a good chance a solution might already be posted, plus our community members make great resources!

Contacting Support

The quickest way to work with a Support Team member is by submitting an online request below. To help us help you faster, please be sure to include the information from the list below!

We will need:

If using Lectora, we will need your license key and the version of the product you are using.  (Tip: click on (?) then Getting Started to copy the license from the lower right corner!)

For all other products, please include which Browser you are using (with browser version if you know it),  LMS version, Publish options such as SCORM or HTML, and Screenshots or steps to recreate the issue.

Export of your title:

  • Note: Please export your title to .ZIP or .PKG before attaching here. See How to Export Your Title for Sharing

  • Within Lectora select menu item File > Export > .zip

  • Within Lectora Online select menu item File > Export > .pkg

Need to activate Lectora by phone?

Support Quick Links

Visit the Support Quick Links page for assistance on commonly asked questions.

 Connect With Us

Find the Answer on Our Community

Support Hours
9:00 am to 5:00 pm ET
Monday thru Friday

You can also email support@trivantis.com to open a ticket at any time.

System Status

All systems operational.