Snap!: Discontinued October 31, 2016
Snap! was discontinued on October 31, 2016. Trivantis is focusing on development and support for our core products—Lectora, ReviewLink, and CourseMill. By focusing on these core products, we can continue empowering our customers to create the best possible eLearning.
If you have questions about Snap!, we put together some knowledge base and troubleshooting articles for customers to help you resolve common issues.
Why is Snap! discontinued?
Snap! is a Flash product. Because most browsers have moved away from Flash, there's now less support for Flash and Flash products like Snap!
Snap! is not compatible with newer versions of Microsoft PowerPoint and Office 365. See the section below for compatibility details.
Compatibility With Different Versions of Microsoft PowerPoint
Snap! version 1.4 will work with the 32-bit version of Microsoft PowerPoint 2010 or 2013.
**Not Supported:
You can find out which version of Microsoft PowerPoint you have installed by:
Troubleshooting Instructions
Install Instructions
Snap! requires 2 files for each Snap project:
The 2 source files (PPTX & GPKG) must remain together in the same location on your hard drive.If you move one of the files and not the other, Snap may lose the connection between the two files and your project will become corrupted. Once the project is corrupted, it cannot be restored. Always make sure both files are present before opening a Snap project to work on it.
Error - Maximum Number of Registrations Has Been Exceeded
If you receive this error when installing Snap!, it means you've previously installed Snap! with the same license key.
A Snap! license key can only be installed on one computer, for one user at a time. If you are upgrading your computer, if your IT department needs to "wipe" your computer, or you get a new computer, you will need to uninstall Snap to release the license key.
During the uninstall process, Snap! will notify you when the license key is successfully released:
After the license key is released, you can reinstall Snap on your upgraded or new computer.
Please note: If your computer hard drive crashed, the computer has already been collected by IT, or was wiped, you will not be able to complete the uninstall and reinstall process. In this situation, Snap! cannot be recovered. We apologize for any inconvenience.
Error - Snap! Is Missing From PowerPoint
Sometimes you might find that your Snap! ribbon is not displayed in PowerPoint. No need to worry…in a few easy steps you’ll be back creating great Snap content.
1. Open the Options menu from the File tab.
2. Select “Add-Ins”.
3. In the Add-Ins window you will see Active, Inactive, and Disabled Add-Ins. Look to see where both “Snap” and “Snap Ribbon” are located.
4. If “Snap” and “Snap Ribbon” are located in the “Disabled” section click the drop down at the bottom of the window, select “Disabled Items”, and then click “Go…”. If “Snap” and “Snap Ribbon” are located in the “Inactive” section please skip to Step 6.
5. After clicking “Go…” you will be prompted with the disabled add-ins. Select the Snap Add-in and click “Enable”.
6. If “Snap” and “Snap Ribbon” are located in the “Inactive” section click the drop down at the bottom of the window, select “COM Add-ins”, and then click “Go…”.
7. This will show you all inactive add-ins. Select the boxes beside both “Snap” and “Snap Ribbon” and click “OK”.
8. That’s it. Now you can continue using Snap. Enjoy!
Error Codes
The following is a list of all the current “Error Codes” that can be display in the error windows. The error windows are displayed whenever a Snap logical process is aborted by the underlying system process (an exception). The “Problem Area” refers to the process that was taking place when the error occur.
Error CodeProblem Area10100 - UKNOWN10101 - IMPORTNARRATION10102 - SYNCNARRATION10103 - RECORDAUDIO10104 - RECORDVIDEO10105 - PRESENTATIONOPTIONS10106 - SLIDEEXPLORER10107 - VIEWERDLG10108 - YOUTUBEDLG10109 - WEBWNDDLG10110 - ATTACHMENTSDLG10111 - DLGNARRATIONEDITOR10112 - DLGPUBLISH10113 - DLGQUIZCREATOR10114 - EXPORTTOLECTORA10115 - EXPORTTOZIP10116 - CREATEAUTORUN10117 - FLASHPUBLISH10118 - FLASHPREVIEW10119 - GETPOWERPOINTBUILD10120 - ISSUPPORTMP310121 - GETSCRIPTMASK10122 - GETSCRIPTMASK_DISSOLVE10123 - GETSCRIPTMASKX10124 - ANI_MEDIA210125 - LOADFROMRESOURCE10126 - LOADFROMRESOURCE210127 - DLGTHREAD10128 - GETCOURSEMANIFEST10129 - GETVARIABLES10130 - GETOBJECTIVEINTERACTIONIDS10131 - GETCOURSEATTRIBUTE10132 - GETTHUMBNAIL10133 - OPENPROJECT10134 - SETSOURCEPATH10135 - CGORDONBASE10136 - SAVETEMPORARYPRES10137 - SETWINDOWSDEFAULTDEVICE10138 - CONVERTMOVIECLIP10139 - CONVERTMOVIECLIP210140 - CONVERTQUIZ10141 - CONVERT_SF10142 - CONVERT_SF210143 - STORETOXML10144 - LOADLOGOLIST10145 - STORELOGOLIST10146 - STOREPRESENTERLIST10147 - STOREPUBSTRINGSLIST10148 - LOADPUBSTRINGS10149 - STOREPUBSTRINGS10150 - STORESLIDELIST10151 - PROCESSARROWKEYS10152 - BUILD10153 - TIMELINE_INIT10154 - INSERTSWFOBJ10155 - LOADSNAPEMPOWER10156 - LAST
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