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The most recent update to Microsoft Windows Defender is quarantining one of Lectora’s application files, CefSubProcess.exe.

Affects Lectora Publisher and Lectora Inspire versions 17 and 18

Symptom of this issue is Run and Preview modes will display a blank white page.

The most recent update to Microsoft Windows Defender (released Feb 5, 2019)  is quarantining one of Lectora’s application files, CefSubProcess.exe.  This change in Microsoft Defender file criteria has affected both Lectora version 17 and 18, meaning files that have been in use for some time are now being flagged.

Please replace currently installed Lectora Publisher or Inspire version 17 and 18 installs with the updated versions. 

  1. Download the latest versions of either Lectora Publisher or Inspire version 17 or 18 from our website here: https://www.trivantis.com/service-pack-downloads/
    Note the first 4 characters of your license indicate your product, LP17 - Lectora Publisher 17, LI18 - Lectora Inspire 18, etc 
  2. Uninstall currently installed Lectora 
  3. Locate the new downloaded installation file.
  4. Begin installation by using the right mouse button to click on the installation file and selecting 'Run as Administrator'.

We apologize for this inconvenience.  Please contact Support if you need additional assistance with this matter.

Sincerely,
Trivantis Customer Solutions

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