Grey line appearing on SCORM published page

[TammyLee]

I have a strange anomaly happening with my lectora projects.

Here are the details:
link to my HTML testing environment:
Course Overview

My project is about 70 pages or so long - the problem is with the first page of the course (for all of our 5 courses). Unfortunately I have not been able to recreate the problem, but have been sent screen shots of the issue from the SABA support person, alerting us of the issue in their testing environment. Also several reviewers have seen the line while reviewing the course from the above link. I have attached 2 screen shots.

Capture.jpgCapture2.jpg
The line appears across the chest/shoulders area of the image and extends across the whole page.

I have checked the Adobe Photoshop files for lines in the images and have found none, just to eliminate the obvious.

Can anyone suggest a solution or possible cause for this line? I have been tasked with getting rid of it!

Tammy

[adriana]

Hello Tammy,

I clicked on the review link and i don't see any grey line

31-01-2012 10-22-33 AM.jpg


Adriana

I have a strange anomaly happening with my lectora projects.

Here are the details:
link to my HTML testing environment:
Course Overview

My project is about 70 pages or so long - the problem is with the first page of the course (for all of our 5 courses). Unfortunately I have not been able to recreate the problem, but have been sent screen shots of the issue from the SABA support person, alerting us of the issue in their testing environment. Also several reviewers have seen the line while reviewing the course from the above link. I have attached 2 screen shots.

Attachment 193Attachment 194
The line appears across the chest/shoulders area of the image and extends across the whole page.

I have checked the Adobe Photoshop files for lines in the images and have found none, just to eliminate the obvious.

Can anyone suggest a solution or possible cause for this line? I have been tasked with getting rid of it!

Tammy

[ssneg]

Do you have the bugged screenshots available at full resolution, not reduced in size?

[benpitman]

No really good idea since it is not appearing all the time. Here are a couple of ideas.

1. Make sure you resized the graphic in the course app. (Photoshop, etc.), NOT in Lectora. Get it the right size there first and then paste into Lectora. do NOT adjust the size in Lectora.

2. Make sure nothing is overlapping the graphic at that point that might create a line like the bottom part of a partially filled text box. This should not do what you are seeing but the only thing I can think of.

[TammyLee]

Thank you,

Yes, in Photoshop the graphics are sized to match to the exact pixels, and there is nothing overlapping the graphic, on any of the pages. Since it happens in only the client's testing environment, and some of our reviewers see it, I don't find it to be important - however I have been asked to get rid of it. I am thinking it may be a browser issue with a DIV or something??

No really good idea since it is not appearing all the time. Here are a couple of ideas.

1. Make sure you resized the graphic in the course app. (Photoshop, etc.), NOT in Lectora. Get it the right size there first and then paste into Lectora. do NOT adjust the size in Lectora.

2. Make sure nothing is overlapping the graphic at that point that might create a line like the bottom part of a partially filled text box. This should not do what you are seeing but the only thing I can think of.

[TammyLee]

Thank you Adriana, I can't reproduce it either - the screen shots are from our client who sees the lines - and a few of our reviewers.

Hello Tammy,

I clicked on the review link and i don't see any grey line

Attachment 196


Adriana

[TammyLee]

Thank you for looking - I uploaded larger images - seems the discussion forum resizes them on upload?

The line sits completely on top of whatever is there - in the exact same place on all of our courses. It extends completely across the screen inside the course page area, not across the browser window. There are 5 courses, the graphics come from different files so I dont think it is the graphics, I am thinking it may be a browser render issue.

Do you have the bugged screenshots available at full resolution, not reduced in size?

[kellykungfu]

Thank you for looking - I uploaded larger images - seems the discussion forum resizes them on upload?

The line sits completely on top of whatever is there - in the exact same place on all of our courses. It extends completely across the screen inside the course page area, not across the browser window. There are 5 courses, the graphics come from different files so I dont think it is the graphics, I am thinking it may be a browser render issue.

Hi Tammy,

I also looked and did not see any lines on my screen (HP laptop). For issues, like this, can it be consistently reproducible by the client? If so, I would look into the screen resolution for that particular computer. Have that person increase the resolution and try again to see if the line still exists. Another test that you can do is send the picture to that person and see if that person can open it "outside" of the course to see if the line exists or not.
-kelly

[donr]

Sounds like a little more detective work is required...

1. Try it in different browsers.
2. Do you have access to the Saba test environment? If not, ask them to view it in multiple browsers.
3. Is this happening with any other courses in their environment?

Good luck. Let us know how it goes.

(Nice looking course, by the way.)

Thanks
Don