Tier 2 level issues are defined as calls related to mission critical software or network related questions that cannot be solved by customer technical staff. For all Tier 2 level issues, please contact Trivantis Support at 877-852-6701 or 513-852-7900. A Trivantis Support technician will return the call within two hours, ascertain the issue, and work with the Tier 2 technicians to resolve the issue. The customer shall be kept apprised of the situation through resolution.